Help & FAQs

Welcome to our Help & FAQs page. Here you will find answers to common questions about orders, products, delivery and support. If you cannot find the answer you need, please contact our support team and we will be happy to assist.

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Orders

How do I place an order?

Simply browse our website, add your chosen items to the cart, and proceed to checkout. Follow the checkout steps to enter your delivery details and complete payment.

Can I change or cancel my order?

If your order has not yet been processed or dispatched, we may be able to amend or cancel it. Please contact us as soon as possible after placing your order.

Will I receive an order confirmation?

Yes. Once your order is placed you will receive a confirmation email containing your order details.

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Payments

What payment methods do you accept?

We accept major debit and credit cards as well as secure online payment methods depending on the checkout options available.

Is my payment secure?

Yes. All payments are processed through secure encrypted payment gateways to ensure your information remains safe.

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Products

Are your products made to order?

Some items may be made to order or personalised. If this is the case it will be clearly mentioned on the product page.

Do colours and designs vary?

Product colours may vary slightly due to screen display settings or the nature of handcrafted or printed products.

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Returns & Issues

What if my item arrives damaged?

Please contact us within 48 hours of receiving your order with photos of the damage so we can assist you with a replacement or resolution.

Can I return an item?

Returns may be accepted depending on the product type. Custom or personalised items are usually non refundable unless faulty.

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Need More Help?

If you still need assistance, please contact us.

Email: info@imaanic.com
We aim to respond within 24 to 48 hours.